Customer & User Experience
Give your customers the best Customer & User Experience across all touchpoints, build stronger relationships, and increase customer lifetime value
Each of your customers is unique and deserves a unique experience. Utilize CareCloud's advanced features to make each customer feel special. Increase the lifetime value of your customers thanks to improved conversion rates of truly personalized omnichannel communication.
HOW DOES IT WORK
Provide Personalized Experience
Personalize every point of contact with your customer to match his taste and needs. Increase customer loyalty by designing variable websites, emails, and product offers to provide a genuine customer experience.
Use all data from Customer Data Platform for automated upsell of products with the highest probability of purchase. Identify a product with the best conversion chance thanks to the smart prediction algorithm analyzing the customer's history.
Product recommendation may be based on products added to the cart, communication history and related customer conversion, further improving the prediction and increasing the average amount spent.
MAIN FEATURES
Data-Driven Customer Experience
Design your customer & user experience based on customer data. Enjoy increased marketing ROI, improved conversion rates, stronger customer loyalty and engagement thanks to experience devised from Customer 360 View App. Know the needs and desires of your customers, thanks to prediction features analyzing all data centralized in Customer Data Platform.
Utilize Customer History
Use Data from Loyalty Program
Create Cross-Channel Experience
Predict and Recommend
HOW DOES IT WORK
Become a Supplier of Convenience
All customer rewards and discounts are bound directly to eligible customer accounts in CRM CareCloud. You can use any method to distribute benefits. Still, you can get rid of obstacles diminishing customers' joy from discounts and bonuses by abolishing paper coupons, voucher codes, and discount codes.
Manage benefits priority and redemption touchpoints, decide whether your customers will receive the discount based on your staff decision, by a simple tick during the checkout, or if it applies automatically. Your employes at the store will have readily at hand all the discounts and vouchers the customer is eligible to it.
Using these options will give your customers the best possible Customer & User Experience.
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Our Clients Fall in Love with CareCloud
I perceive CareCloud as an active partnership than just a product. I feel that we have a say in what features will be expanded or developed, which makes CareCloud the best solution for us in the long run.
We always emphasize building strong relationships with our customers in which is CareCloud great partner. It helps identify the best benefits we can provide to our loyal customers and monitor their activity, so we don't lose touch with our customer base.
The mystery of an application or a service is the people behind it. Whenever we encounter an issue or need to consult anything, we can rely on sound advice and an active approach to help us find the best possible solution.
We started with CareCloud as a small customer database solution, but as we grew together, our needs evolved, and now we use the full complexity of the CareCloud environment. It was never a problem to scale up or down CareCloud features to fit our needs.
CareCloud truly streamlined work at our customer service. Our agents can view anything from a customer's history and create tasks in one interface without switching to other software. This significantly improved our agents' efficiency and customer satisfaction.
The possibility to manage all channels from one place makes our marketing department happy. Our team manages e-mail promotions, text messages, and push notifications centrally, which improves the execution process and makes reporting much more informative.
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