Customer & User Experience

Enable your customers the best C&UX across all touchpoints, build stronger relationships and enjoy increasing customer lifetime value

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Each of your customers is unique and deserves a unique experience. Utilize CareCloud's advanced features to make each customer feel special. Increase the lifetime value of your customers thanks to improved conversion rates of truly personalized omnichannel communication.

HOW DOES IT WORK

Provide Personalized Experience

Personalize every point of contact with your customer to match his taste and needs. Increase customer loyalty by designing variable websites, emails, and product offers to provide genuine customer experience.

Use all data from Customer Data Platform for automated upsell of products with the highest probability of purchase. Identify a product with the best conversion chance thanks to the smart prediction algorithm analyzing the customer's history.

Product recommendation may be based on products added to the cart, communication history and related customer conversion, further improving the prediction and increasing the average amount spent.

MAIN FEATURES

Data-Driven Customer Experience

Design your customer & user experience based on customer data. Enjoy increased marketing ROI, improved conversion rates, stronger customer loyalty and engagement thanks to experience devised from Customer 360 View App. Know the needs and desires of your customers, thanks to prediction features analyzing all data centralized in Customer Data Platform.

Utilize Customer History

Ease the shopping experience based on previous purchases. Preselect a customer's mostly used delivery and payment option to speed up the purchasing process. Increase customer's engagement, and the average amount spend by recommending frequently purchased categories and products related to customer's buying behaviour. Any part of a customer's history can help to improve his shopping experience.

Use Data from Loyalty Program

Adjust the offer based on available vouchers and discounts to improve customer loyalty and shorten his decision period. Communicate loyalty benefits by recalculating the prices based on membership level discounts or available points. Satisfied and engaged customers will be your reward.

Create Cross-Channel Experience

Unify the customer experience across all customer touchpoints and communicatin channels, thanks to customer data centralization. Use data from stores and offline sources to enhance the digital experience on your e-shop or mobile app. Simultaneously use the digital data for smart product recommendation even in brick-and-mortar stores to provide offline, personalized experience. Your staff will give your clients a better service based on smart predictions, information about customer's digital engagement and view history.

Predict and Recommend

You will know what customers need and prefer thanks to CareCloud's data-driven prediction features. Precision and effectiveness of prediction are assured by analysis of Customer 360 View App data from smart Customer Data Platform.

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HOW DOES IT WORK

Become Supplier of Convenience

All customer rewards and discounts are bound directly to eligible customer accounts in CRM CareCloud. You can use any method to distribute benefits. Still, you can get rid of obstacles diminishing customers' joy from discounts and bonuses by abolishing paper coupons, voucher codes, and discount codes.

Manage benefits priority and redemption touchpoints, decide whether your customers will receive the discount based on your staff decision, by a simple tick during the checkout, or if it applies automatically. Your employes at the store will have readily at hand all the discounts and vouchers the customer is eligible to it.

Using these options will give your customers the best possible Customer & User Experience.

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