Customer & User Experience
Enable your customers the best C&UX across all touchpoints, build stronger relationships and enjoy increasing customer lifetime value
Each of your customers is unique and deserves a unique experience. Utilize CareCloud's advanced features to make each customer feel special. Increase the lifetime value of your customers thanks to improved conversion rates of truly personalized omnichannel communication.
HOW DOES IT WORK
Provide Personalized Experience
Personalize every point of contact with your customer to match his taste and needs. Increase customer loyalty by designing variable websites, emails, and product offers to provide genuine customer experience.
Use all data from Customer Data Platform for automated upsell of products with the highest probability of purchase. Identify a product with the best conversion chance thanks to the smart prediction algorithm analyzing the customer's history.
Product recommendation may be based on products added to the cart, communication history and related customer conversion, further improving the prediction and increasing the average amount spent.
Data-Driven Customer Experience
Design your customer & user experience based on customer data. Enjoy increased marketing ROI, improved conversion rates, stronger customer loyalty and engagement thanks to experience devised from Customer 360 View App. Know the needs and desires of your customers, thanks to prediction features analyzing all data centralized in Customer Data Platform.
Ease the shopping experience based on previous purchases. Preselect a customer's mostly used delivery and payment option to speed up the purchasing process. Increase customer's engagement, and the average amount spend by recommending frequently purchased categories and products related to customer's buying behaviour. Any part of a customer's history can help to improve his shopping experience.
Adjust the offer based on available vouchers and discounts to improve customer loyalty and shorten his decision period. Communicate loyalty benefits by recalculating the prices based on membership level discounts or available points. Satisfied and engaged customers will be your reward.
Unify the customer experience across all customer touchpoints and communicatin channels, thanks to customer data centralization. Use data from stores and offline sources to enhance the digital experience on your e-shop or mobile app. Simultaneously use the digital data for smart product recommendation even in brick-and-mortar stores to provide offline, personalized experience. Your staff will give your clients a better service based on smart predictions, information about customer's digital engagement and view history.
You will know what customers need and prefer thanks to CareCloud's data-driven prediction features. Precision and effectiveness of prediction are assured by analysis of Customer 360 View App data from smart Customer Data Platform.
HOW DOES IT WORK
Become Supplier of Convenience
All customer rewards and discounts are bound directly to eligible customer accounts in CRM CareCloud. You can use any method to distribute benefits. Still, you can get rid of obstacles diminishing customers' joy from discounts and bonuses by abolishing paper coupons, voucher codes, and discount codes.
Manage benefits priority and redemption touchpoints, decide whether your customers will receive the discount based on your staff decision, by a simple tick during the checkout, or if it applies automatically. Your employes at the store will have readily at hand all the discounts and vouchers the customer is eligible to it.
Using these options will give your customers the best possible Customer & User Experience.
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Our Clients Fall in Love with CareCloud
I perceive CareCloud as an active partnership than just a product. I feel that we have a say in what features will be expanded or developed, which makes CareCloud the best solution for us in the long run.
The mystery of an application or a service is the people behind it. Whenever we encounter an issue or need to consult anything, we can rely on sound advice and an active approach to help us find the best possible solution.
CareCloud truly streamlined work at our customer service. Our agents can view anything from a customer's history and create tasks in one interface without switching to other software. This significantly improved our agents' efficiency and customer satisfaction.
Tatry Mountain Resorts
The possibility to manage all channels from one place makes our marketing department happy. Our team manages e-mail promotions, text messages, and push notifications centrally, which improves the execution process and makes reporting much more informative.
We started with CareCloud as a small customer database solution, but as we grew together, our needs evolved, and now we use the full complexity of the CareCloud environment. It was never a problem to scale up or down CareCloud features to fit our needs.
We always emphasize building strong relationships with our customers in which is CareCloud great partner. It helps identify the best benefits we can provide to our loyal customers and monitor their activity, so we don't lose touch with our customer base.