Customer 360 View Application
Gain an in-depth understanding of your customers across different applications and platforms in one place
Provide your marketing team a better understanding of the purchasing patterns by visualizing all the customer data in one screen. Increase the lifetime value by utilizing a full 360-degree customer view.
HOW DOES IT WORK
Get All the Customer Data in One Place
Examine behaviour patterns of a specific customer to understand the correlation of customer actions. Customer 360 View Application displays all customer's activities, including purchasing behaviour, RFM parameters, communication history, and social engagement in one place.
Aiming at satisfied & loyal customers? Provide your customer service with the necessary knowledge to timely resolve customer’s requests while keeping customer’s history in mind to build genuine relationships with mutual respect.
MAIN FEATURES
Know Your Customers
Searching for a successful marketing and winning strategy? Have all the relevant information at hand when segmenting customers and deciding about the next promotion. Sounds too good to be true? It is possible thanks to CareCloud Customer Data Platform collection of data from every possible point of contact with a customer using its powerful API, SFTP, or encrypted manual data transfers.
How valuable is a customer? ScoreCard in your Customer 360 View Application will answer that using one aggregated metric. Compare lifetime value with the average customer to better target marketing campaigns. Create custom rules for customer service based on the ScoreCard metric to devote the best care to all your customers.
Get in-depth look into customer's activity with regards to redeeming vouchers and points or the social network interactions. You will identify the areas with higher engagement to promote your relationships where it is efficient the most.
Customer 360 View Application allows you to explore every angle of customer relationship. Understand synergic effects of your efforts by examining transactional, personal, demographic, social, behavioral, omnichannel campaign, and engagement data at the same time. Customer 360 View Application collects data from all your online as well as offline sources thanks to automated data feeds or encrypted file imports. Connect every application, POS, and offline data to the Customer 360 View and marketing team will turn this knowledge into increased lifetime value of every customer.
Use Customer 360 View Application to visualize marketing activities on a timeline or assess customer segments with relation to RFM parameters. The Customer 360 View allows you to examine every aspect of customer behavior in tabs such as Customer Profile, Buying Behavior, Communication, Segmentation, Marketing Automation, Social Networks, Prediction, Recommendations, Loyalty, Reservations, or Wallet.
HOW DOES IT WORK
Prosper Thanks to Customer Insights
Join the list of successful brands using Customer 360 View Application thanks to a genuine understanding of your customers. Access the power of true personalization of content and products to build authentic relationships with your customers.
Loyal customers power successful brands with strong relationships with the brand. CRM CareCloud helps you to inspire loyalty and build authentic relationships with your customers.
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Our Clients Fall in Love with CareCloud
I perceive CareCloud as an active partnership than just a product. I feel that we have a say in what features will be expanded or developed, which makes CareCloud the best solution for us in the long run.
Paula S.
Volkswagen
We always emphasize building strong relationships with our customers in which is CareCloud great partner. It helps identify the best benefits we can provide to our loyal customers and monitor their activity, so we don't lose touch with our customer base.
Philip T.
Lobster
The possibility to manage all channels from one place makes our marketing department happy. Our team manages e-mail promotions, text messages, and push notifications centrally, which improves the execution process and makes reporting much more informative.
Samuel T.
Phoenix Group
We started with CareCloud as a small customer database solution, but as we grew together, our needs evolved, and now we use the full complexity of the CareCloud environment. It was never a problem to scale up or down CareCloud features to fit our needs.
Rony Lori
Klenoty Aurum
CareCloud truly streamlined work at our customer service. Our agents can view anything from a customer's history and create tasks in one interface without switching to other software. This significantly improved our agents' efficiency and customer satisfaction.
Anna G.
Tatry Mountain Resorts
The mystery of an application or a service is the people behind it. Whenever we encounter an issue or need to consult anything, we can rely on sound advice and an active approach to help us find the best possible solution.
Hannah B.
MOL GROUP
