Hospitality CDP Favourite Solution
Tailor-made customer data platform and relationship management for accommodation and food&drink industry
CareCloud's Hospitality solution is designed for all segments of accommodation, including hotels, cabins, cottages, ski lodges, camps, and RV parks.
The Hospitality solution also covers the food&drink industry, including restaurants, drive-ins, cafés, fast foods, bars, taverns, and tearooms.
HOW DOES IT WORK
Build Authentic Relationships with Your Guests
Hospitality requires nurturing and growing long-term relationships. It is no longer a one-off transaction with an anonymous guest. Improve the service and guest engagement thanks to Loyalty, Marketing, and Customer Service features of CareCloud's Hospitality solution.
Improve guest satisfaction utilizing personalization possibilities based on Customer Data Platform, providing you a true 360-degree guest view. Use the data also in the set of marketing Applications for even more effective segmenting, profiling, and service recommendation.
Meet CareCloud Key Applications
Choose the CareCloud Hospitality solution developed with your industry in mind. Our solution is a capable middleware with smooth connectivity to any external solution (API, SFTP, or imports), therefore fitting in your current software environment perfectly. CareCloud's advanced CDP operates a robust data warehouse providing you with a single, accurate guest view for useful marketing insights.
Use the insights to launch efficient omnichannel campaigns with personalized content. Additionally, the CareCloud Hospitality solution offers a complex and fully customizable Analysis & Prediction App for continuous enhancement of your services.
Nurture relationships with guests by developing an exciting customer program for your guests. With the CareCloud Loyalty Engine Application, you turn new guests into devoted ones frequently returning to your establishment.
Design Loyalty perks & benefits so that your guest won't even think about visiting your competitors. You can edit any aspect of the loyalty program for a perfect fit for your brand.
Gain a better understanding of your customers to drive incremental revenue. Customer 360 View Application provides necessary insights to your staff about the guest's favourite upgrade, beverage, or dessert. Use this knowledge to provide personalized guest experiences and increase the average amount spent.
Guest intelligence further helps you with smart segmentation, preparation & execution of marketing omnichannel campaigns with personalized content.
Use the CareCloud Hospitality solution Marketing Automation App to automate not only Marketing and Loyalty but also the guest relationship management. Let CareCloud send feedback surveys and anniversary promotions based on custom scenarios to communicate the right message at the best time.
Recommend satisfied guests your other locations or experiences with optimized timing and automated location, experience or service suggestion. Analysis & Prediction App analyses customer's visiting history, omnichannel campaign conversion and the average spend to recommend the most appropriate experience and suitable services.
HOW DOES IT WORK
Integrated Reservation Application
Save resources by using the integrated Reservation application to manage your free rooms, tables, or slots. Let your staff manage the reservation to optimize your capacity, or let guests reserve online for an even better experience.
Use automated scenarios to remind guests about their approaching reservation, so they never miss your perfect services. Give them the ability to adjust their reservation so you can provide freed slots to other guests to optimize your capacity.
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Our Clients Fall in Love with CareCloud
I perceive CareCloud as an active partnership than just a product. I feel that we have a say in what features will be expanded or developed, which makes CareCloud the best solution for us in the long run.
We always emphasize building strong relationships with our customers in which is CareCloud great partner. It helps identify the best benefits we can provide to our loyal customers and monitor their activity, so we don't lose touch with our customer base.
CareCloud truly streamlined work at our customer service. Our agents can view anything from a customer's history and create tasks in one interface without switching to other software. This significantly improved our agents' efficiency and customer satisfaction.
Tatry Mountain Resorts
The mystery of an application or a service is the people behind it. Whenever we encounter an issue or need to consult anything, we can rely on sound advice and an active approach to help us find the best possible solution.
We started with CareCloud as a small customer database solution, but as we grew together, our needs evolved, and now we use the full complexity of the CareCloud environment. It was never a problem to scale up or down CareCloud features to fit our needs.
The possibility to manage all channels from one place makes our marketing department happy. Our team manages e-mail promotions, text messages, and push notifications centrally, which improves the execution process and makes reporting much more informative.