Integrated Management System

Our smart Integrated Management System (IMS) shows the commitment to increased performance, employee and customer satisfaction, and continuous improvement.

The Policy of the Integrated Management System

Cortex, a.s. as Customer Data Platform & CRM CareCloud developer provides complex services in the field of application development and customer data processing. The Company was founded in 1992 and had extensive experience, excels in the high level of skills of its employees and satisfaction of its customers.

The Company strives to approach every client individually and to fulfil all of his wishes and desires. The Company gives professional advice and consultation following a fair offer on the project. In the context of continous improvement, the Company follows the most important principles from an Integrated Management System.

PROVIDING QUALITY PRODUCTS ALWAYS AND UNDER ALL CIRCUMSTANCES

We communicate with our customers, we listen to them, we react to their comments, and we perform their desires promptly. We consider principles of quality and security of information during all business decisions, on all projects and in all goals according to the highest ethical values.

IMPROVING THE OFFERED PRODUCTS CONSTANTLY

The whole organization focuses on long-term, purposeful and permanent approval of process effectiveness and integrated system of management. We also involve our suppliers in this process. The quality of its employees measures the quality of an organization. Therefore, the Company not only maintains but also improves professional knowledge, awareness and practice of all employees.

CARE OF EMPLOYEES

Every employee is responsible for the quality of his outcome. We are all suppliers and customers. A content, motivated and qualified employee is as relevant as external customers. Part of employee care is also leading to responsible behaviour towards OSH and information security.

COMMUNICATION WITH THE IMS SUBJECTS

All subjects that the Company cooperates with are involved in the Integrated Management System: mainly suppliers, subcontractors, affiliate companies and the public.

LEGISLATIVE REGULATIONS

All of our activities follow applicable legislation. We track all possible legal and other requirements, including upgrades, and we adjust our business according to them.

THE COMMITMENT OF THE COMPANY’S MANAGEMENT

Company’s management fully supports the policy of the IMS. It commits to comply with it, to require compliance from all employees and ensure human, financial and material sources and constant improvement of the IMS.

The Company’s management is responsible for the implementation of this policy in a way that it follows all legal laws and regulations in the field of quality and information security. Principles of this policy are obligatory for all employees of the Company.

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