Customer Engagement App
Supercharge conversion rate by tracking your customers’ web activity and following up with engagement-based marketing.
Gain insight into customer online activity and discover their needs, motivations, and desires. Enrich their experience, solve issues quickly, and secure their loyalty through relevant communication.
HOW DOES IT WORK
Personalize Marketing According to Website Activity
Cater to customers’ needs while they browse your e-shop! Thanks to the Customer Engagement app, you can react to their activity on your website, online shop, support page, or web app. Leverage web-based segmentation, automation, and loyalty management to increase revenue and conversion rate.
Choose what activity you want to track! Gather useful data to fuel your personalized marketing, like webpage loading, clicks, first visit, customer sign-up, or product browsing. Use this data as triggers for automatic workflows. Engage more customers with less work! You can copy the code to your site using a tag manager and set everything else in the CareCloud user interface.
Main benefits
Track, Automate, and Convert
Respond to customer website activity immediately and engage them with nurture campaigns, loyalty incentives, and relevant product recommendations. Optimize marketing ROI through proactive communication.
Track Any Web Activity You Want
Segments Based On Engagement
React with Marketing Automation
Build Customer Loyalty
Summary
Develop a Winning Strategy with Web-based Marketing
Want to master customer behavior and turn it profitable? Track their online activity with Customer Engagement and then follow up with tailor-made marketing. Choose which customer events matter the most and track them through the CareCloud interface without the need for API integration. Just copy the code onto your website, and CareCloud will do the rest. It’s that simple!
Let these events fuel your segmentation, automation, and rewards distribution. Engage customers with data-driven experiences.
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Our Clients Fall in Love with CareCloud
We always emphasize building strong relationships with our customers in which is CareCloud great partner. It helps identify the best benefits we can provide to our loyal customers and monitor their activity, so we don't lose touch with our customer base.
CareCloud truly streamlined work at our customer service. Our agents can view anything from a customer's history and create tasks in one interface without switching to other software. This significantly improved our agents' efficiency and customer satisfaction.
The possibility to manage all channels from one place makes our marketing department happy. Our team manages e-mail promotions, text messages, and push notifications centrally, which improves the execution process and makes reporting much more informative.
We started with CareCloud as a small customer database solution, but as we grew together, our needs evolved, and now we use the full complexity of the CareCloud environment. It was never a problem to scale up or down CareCloud features to fit our needs.
The mystery of an application or a service is the people behind it. Whenever we encounter an issue or need to consult anything, we can rely on sound advice and an active approach to help us find the best possible solution.
I perceive CareCloud as an active partnership than just a product. I feel that we have a say in what features will be expanded or developed, which makes CareCloud the best solution for us in the long run.
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