Training

Customer Service


The module CareCloud for administration of Customer accounts allows administration of customer accounts and all related customer data which the central database contains.

It gives clear information about purchasing behaviour, including: loyalty cards, vouchers or other rewards and benefits, as well as statuses and inclusion into segment or marketing activities with respect to individual accounts.

The CareCloud CRM not only informs, but also allows active work on the customer account, user setting of necessary parameters and updates of selected data to the account – all with respect to the hierarchy of user´s access rights.

Request for proposal

Campaigns & Segmentation


The module CareCloud CRM Campaigns & Segmentation allows simple preparation of data for realization of the campaign based on the definition of parameters and selected criteria of the segment selected. The defined segment can be consecutively used for the creation of a DM campaign communicated by post, e-mail or through SMS and the selected information can be distributed also by using personalized web pages or through social networks.

The module Campaigns is able to test sending and displaying of prepared DM communication, send the campaign with the selected priority and consequently evaluate its success rate by comparison with the purchasing behaviour of unaddressed groups. CareCloud CRM is able to choose the segment which will best react to the selected way of marketing communication according to various criteria. It facilitates user preparation thanks to saved templates and makes the campaign faster and easier.

CareCloud CRM has a direct connection to SMS gate and there are also modules for communication with web applications or Facebook by using web services at disposal.

Analyses & Reporting


The analytical system contains reports for evaluation of the purchasing behaviour of customers, profit and margins, geoanalytical tools, reports of success rates, reaction and the course of marketing activities. More advanced analyses allow assessment of RFM /Recency - Frequency - Monetary/ parameters. The geoanalytical module is able to compare the selected values from the point of view of regional layout in well-arranged maps and item analyses clearly analyze the shopping cart.

The geoanalytical module is able to compare the selected values from the point of view of regional layout in well-arranged maps and item analyses clearly analyze the shopping cart. Besides these basic analytical tools, CareCloud CRM allows users to create ad hoc reports in its analytical module, for whose creation all items from the data warehouse, including the data from primary source systems, can be used. The user simply chooses a combination of any selected data from the data warehouse, determines the type of output set and, based on the assessment of results, simply prepares the consequent marketing activities.

Request for proposal

Reservation system


CareCloud CRM includes a module for booking events without any restrictions on the number of buildings, spaces, type or kind or reserved rooms for each event in selected time period.

Booking system allows you to easily choose a date, time, space, and other optional parameters of bookings. It contains a clear overview of stored reservations, including editing possibilities, which depends on the access rights of the user.

Booking module can be used for ordering via the web interface can be deployed for online ordering client directly from the website operator. You can toggle between different time periods (day, week, month). No matter what type of your business, booking module used by the owners of fitness centers, operators of sports and cultural events, restaurants and bars, hairdressers, medical facilities and other entities.

Touch cash register


CareCloud CRM module includes a touchable cash register, which can be easily controled on any standard computer or touch-screen devices. It includes a special interface for control using tablet.

Cash desk allows you to add items, which can be easily divided into groups with unlimited number of subgroups or articles. Each article contains a complete specifications, including product image that appears in system for easy and intuitive operation.

Browse through the tree structure of items by mouse or touch gestures to add items into the shopping cart. Sold goods is deducted immediatelly from warehouse management. Every transaction made at the cash register is saved into the data warehouse and can be assigned to a selected customer account.

Logistics & Storage


CareCloud is part of the CRM module for complete warehouse management and transparent records of all movements of stock items. Organized reports make easier to keep actual records and all warehouse operations.

Module for warehouse management delivers actual overview of the state and move of individual inventory items with no restrictions on the type, quantity, prices or any other parameters of inventory items. At the same time the module informs about the complete history of the movement of inventory items.

On the stock card is available all necessary information, including product prices in different currencies, tax, weight, size, condition and other optional parameters.

In warehouse management You can create clear reports, which informs the authorized user about all necessary parametrs. The module is connected with other co-modules to achieve higer efficiency.

Request for proposal

Loyalty


The module CareCloud Loyalty program is a superstructure to the administration of the loyalty program within the company CRM solution. The module allows operation of functionalities and parameters of the loyalty program.

Using CareCloud CRM, the user can administer loyalty programs with point schemes, status programs, programs with instant discount as well as coalition partner´s programs.

The user can define levels of membership and statuses of the loyalty program, including the forms of their acquisition; method of recalculation of spending to points, amount of general discount and the scope of validity for individual membership levels, generation of vouchers and bonuses, etc.

Prediction


The data warehouse CRM CareCloud gather all customer data and apply advanced mathematical methods for their analysis. Thanks to an data analysis on the entire history of buying behavior, responses to marketing campaigns and communication with customer across all channels in CRM CareCloud system can predict future purchasing behavior of each customer.

So you can search valuable information for understanding customer behavior models and adapt them to the chosen marketing strategy. Every marketing campaign can target a specific audience profile by the behaviour of customers in selected segment. Another way to use the predictive model is online, telephone or personal offer of a particular product to the customer with a significantly higher probability of success compared with other products. CRM CareCloud provides quality support for this kind of selection.

E-shop


Looking for a bundled solution e-shop out-of-the-box? Let us know! Looking for more than the standard solutions and need to modify the e-shop for your needs? Great welcome! If you are looking for completely individual solution for your e-shop tailored according to individual assignment, it's fabulous, contact us.

CareCloud E-shop includes user administration of the product catalogue, product clasiffication to the product groups and price relations, content administration through CMS or connection to payment gateways for easy credit card or bank transfer payments.

The Upsell feature allows the user to offer the other products connected within the same product group and increase the customer’s turnover this way. It is fully administrated functionality. Users can define more upsell combinations which can be viewed due to defined criteria.

Cross-sell (Xsell) gives the possibility of offering additional products from other product categories. There is the possibility of displaying more predefined combinations to one selected product for Xsell and Upsell, too. combinations to one selected product for Xsell and Upsell, too.

Request for proposal