{"id":8076,"date":"2024-10-10T09:37:22","date_gmt":"2024-10-10T07:37:22","guid":{"rendered":"https:\/\/www.crmcarecloud.com\/?p=8076"},"modified":"2024-10-10T09:37:23","modified_gmt":"2024-10-10T07:37:23","slug":"carecloud-partners-with-staffino-for-enhanced-customer-feedback-collection","status":"publish","type":"post","link":"https:\/\/www.crmcarecloud.com\/it\/blog\/notizie-su-carecloud\/carecloud-partners-with-staffino-for-enhanced-customer-feedback-collection\/","title":{"rendered":"CareCloud Partners with Staffino for Enhanced Customer Feedback Collection"},"content":{"rendered":"<p class=\"blogperex wp-block-paragraph\">We are thrilled to announce our partnership with Staffino! As the no.1 effective feedback-gathering platform, Staffino helps to improve customer and employee experience. Learn how our platforms cooperate to help you increase CLV, revenue, and customer satisfaction.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"683\" src=\"https:\/\/www.crmcarecloud.com\/wp-content\/uploads\/2024\/10\/dreamstime_xl_285662744-1024x683.jpg\" alt=\"\" class=\"wp-image-8082\" srcset=\"https:\/\/www.crmcarecloud.com\/wp-content\/uploads\/2024\/10\/dreamstime_xl_285662744-1024x683.jpg 1024w, https:\/\/www.crmcarecloud.com\/wp-content\/uploads\/2024\/10\/dreamstime_xl_285662744-300x200.jpg 300w, https:\/\/www.crmcarecloud.com\/wp-content\/uploads\/2024\/10\/dreamstime_xl_285662744-768x512.jpg 768w, https:\/\/www.crmcarecloud.com\/wp-content\/uploads\/2024\/10\/dreamstime_xl_285662744-1536x1024.jpg 1536w, https:\/\/www.crmcarecloud.com\/wp-content\/uploads\/2024\/10\/dreamstime_xl_285662744-2048x1366.jpg 2048w, https:\/\/www.crmcarecloud.com\/wp-content\/uploads\/2024\/10\/dreamstime_xl_285662744-18x12.jpg 18w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p class=\"nadpismaly spodniodsazeni wp-block-paragraph\">STAFFINO NOW COOPERATES WITH CARECLOUD<\/p>\n\n\n\n<p class=\"blogodstavec wp-block-paragraph\">We realize that good feedback management leads to higher revenue and retention rates, which is why we joined forces with the Staffino platform. As an online experience management platform, Staffino offers tools that optimize customer experience (CX), retention, and revenue growth.<\/p>\n\n\n\n<p class=\"blogodstavec wp-block-paragraph\">So, what happens when you combine CareCloud marketing tools with Staffino\u2019s feedback management? For example:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li class=\"blogodstavec\">Campaign personalization based on customers\u2019 sentiments.<\/li>\n\n\n\n<li class=\"blogodstavec\">Automated churn prevention.<\/li>\n\n\n\n<li class=\"blogodstavec\">Smarter customer segmentation.<\/li>\n\n\n\n<li class=\"blogodstavec\">Increased collected feedback rate.<\/li>\n<\/ul>\n\n\n\n<p class=\"blogodstavec wp-block-paragraph\">To demonstrate, let\u2019s dive deep into some use cases.<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li class=\"nadpismaly spodniodsazeni\">LOWER UNSUBSCRIBE RATE THROUGH PERSONALIZATION<\/li>\n<\/ol>\n\n\n\n<p class=\"blogodstavec wp-block-paragraph\">Staffino\u2019s feedback management gathers customer feedback, analyzes it, and provides CareCloud with results. If a customer has a negative brand experience, CareCloud can temporarily exclude them from sales-oriented campaign audiences.<\/p>\n\n\n\n<p class=\"blogodstavec wp-block-paragraph\">CareCloud\u2019s automation workflows check for negative experiences before sending emails or SMS. If one has occurred recently, the workflow aborts or pauses marketing communications for a time.<\/p>\n\n\n\n<p class=\"blogodstavec wp-block-paragraph\">Marketing frequency can be adjusted to a whole range of sentiments, from highly positive to negative. Adapting communication frequency to customers&#8217; attitudes towards the brand leads to a lower unsubscribe rate.<\/p>\n\n\n\n<ol class=\"wp-block-list\" start=\"2\">\n<li class=\"nadpismaly spodniodsazeni\">AUTOMATED RETENTION<\/li>\n<\/ol>\n\n\n\n<p class=\"blogodstavec wp-block-paragraph\">Negative CX often leads to higher churn rates. CareCloud\u2019s automation workflows help retain valuable customers. The workflow calculates the customer\u2019s worth using CLV and RFM metrics to determine the next step.<\/p>\n\n\n\n<p class=\"blogodstavec wp-block-paragraph\">After the evaluation, the workflow decides whether to send an apology email, voucher\/discount or initiate personal contact with a customer service agent.<\/p>\n\n\n\n<p class=\"blogodstavec wp-block-paragraph\">The workflow prevents misuse by limiting the discounts to one per person. Therefore, customers cannot exploit repeated negative feedback to receive more discounts.<\/p>\n\n\n\n<p class=\"blogodstavec wp-block-paragraph\">Saving customers at risk greatly increases retention rates and decreases churn.<\/p>\n\n\n\n<ol class=\"wp-block-list\" start=\"3\">\n<li class=\"nadpismaly spodniodsazeni\">SMARTER SEGMENTATION<\/li>\n<\/ol>\n\n\n\n<p class=\"blogodstavec wp-block-paragraph\">Customers\u2019 sentiments from feedback can further enrich segmentation and aid in finding the relevant target audience for each campaign. CareCloud can add customer tags to distinguish customers who:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li class=\"blogodstavec\">prefer budget-conscious products<\/li>\n\n\n\n<li class=\"blogodstavec\">look for exciting new products<\/li>\n\n\n\n<li class=\"blogodstavec\">strive for high-quality goods<\/li>\n\n\n\n<li class=\"blogodstavec\">prefer free-delivery options<\/li>\n\n\n\n<li class=\"blogodstavec\">want rewards from loyalty programs<\/li>\n<\/ul>\n\n\n\n<p class=\"blogodstavec wp-block-paragraph\">Matching the right audience with the right product leads to added revenue and an increased conversion rate.<\/p>\n\n\n\n<ol class=\"wp-block-list\" start=\"4\">\n<li class=\"nadpismaly spodniodsazeni\">RESPONSE RATE<\/li>\n<\/ol>\n\n\n\n<p class=\"blogodstavec wp-block-paragraph\">To improve CX, you need customers\u2019 feedback. Motivate them to send it using custom rewards. The types of rewards include:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li class=\"blogodstavec\">loyalty points<\/li>\n\n\n\n<li class=\"blogodstavec\">store credits<\/li>\n\n\n\n<li class=\"blogodstavec\">fixed\/percentage discount<\/li>\n\n\n\n<li class=\"blogodstavec\">free delivery<\/li>\n\n\n\n<li class=\"blogodstavec\">gift with purchase<\/li>\n<\/ul>\n\n\n\n<p class=\"blogodstavec wp-block-paragraph\">Incentivizing feedback also leads to more engagement, resulting in loyal customers bringing more revenue to the brand.<\/p>\n\n\n\n<p class=\"nadpismaly spodniodsazeni wp-block-paragraph\">POWER YOUR MARKETING WITH CARECLOUD AND STAFFINO&nbsp;<\/p>\n\n\n\n<p class=\"blogodstavec wp-block-paragraph\">There are many other ways our partnership benefits you. For example, you can analyze the direct impact of customer satisfaction on basket values to help you optimize customer service. You can also monitor your staff&#8217;s proactive cross-selling, recognize the best employees, and motivate the underperformers.<\/p>\n\n\n\n<p class=\"blogodstavec wp-block-paragraph\">Fortunately, neither CareCloud nor Staffino requires any additional integrations or system modifications. Both systems work together immediately, primed to outperform.<\/p>\n\n\n\n<p class=\"blogodstavec wp-block-paragraph\">We are glad to have the no.1 experience management platform on our side. If you want to boost retention and revenue, now\u2019s the time.<\/p>","protected":false},"excerpt":{"rendered":"<p>We are thrilled to announce our partnership with Staffino! As the no.1 effective feedback-gathering platform, Staffino helps to improve customer and employee experience. Learn how our platforms cooperate to help you increase CLV, revenue, and customer satisfaction. STAFFINO NOW COOPERATES WITH CARECLOUD We realize that good feedback management leads to higher revenue and retention rates,&hellip;<\/p>","protected":false},"author":9,"featured_media":8082,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":"","_wp_rev_ctl_limit":""},"categories":[15],"tags":[18,17,19],"class_list":["post-8076","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-carecloud-news","tag-automation","tag-loyalty","tag-new-features"],"_links":{"self":[{"href":"https:\/\/www.crmcarecloud.com\/it\/wp-json\/wp\/v2\/posts\/8076","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.crmcarecloud.com\/it\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.crmcarecloud.com\/it\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.crmcarecloud.com\/it\/wp-json\/wp\/v2\/users\/9"}],"replies":[{"embeddable":true,"href":"https:\/\/www.crmcarecloud.com\/it\/wp-json\/wp\/v2\/comments?post=8076"}],"version-history":[{"count":3,"href":"https:\/\/www.crmcarecloud.com\/it\/wp-json\/wp\/v2\/posts\/8076\/revisions"}],"predecessor-version":[{"id":8083,"href":"https:\/\/www.crmcarecloud.com\/it\/wp-json\/wp\/v2\/posts\/8076\/revisions\/8083"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.crmcarecloud.com\/it\/wp-json\/wp\/v2\/media\/8082"}],"wp:attachment":[{"href":"https:\/\/www.crmcarecloud.com\/it\/wp-json\/wp\/v2\/media?parent=8076"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.crmcarecloud.com\/it\/wp-json\/wp\/v2\/categories?post=8076"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.crmcarecloud.com\/it\/wp-json\/wp\/v2\/tags?post=8076"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}