Security and data protection

Cortex warrants a complex approach to security, from the development of applications and work with personal data to the level of arrangement of all services provided. We thoroughly implement security policy and comply with the strictest security standards.

The objective of security policy is to ensure maximum security and protection of intellectual property, processed information and data against theft, destruction, alteration or virus and other threats.

The solutions are administered by highly qualified and trained employees using the latest technologies and processes, whose objective is to provide a high level of security and protection of personal data. All customer data is the client ́s property and in applications they are used only for purposes defined by the client.

Request for proposal

System Integration

CareCloud CRM allows interconnection of primary source systems such as: POS system, Internet portal, economic software, warehouse system, Internet shop, document repository, accounting system, reservation system, payment gate or existing ERP system by using pre- defined communication interfaces with the central integration platform CareCloud CRM.

The use of CareCloud CRM allows mutual integration of primary systems in one effectively working harmonic unit. It contains usefully designed infrastructure focused on the support of particular business processes.

System administration

In the CareCloud CRM user can administer a large number of parameters and adjust the system to the needs and requirements specific for various business activities. It is very easy to create groups of users and define their roles and access rights to particular functional units and to selected operations.

The user with the relevant administrator ́s authorization can completely administer the database of users of CareCloud CRM. Users can start using the system immediately, which helps clients to achieve maximum return on investment into CRM.

Marking all fields that are used in the user interface, as well as all text information can be easily edited and customized broader systemic importance of each particular installation.

CareCloud CRM is a multilingual. It includes a module which makes it simple to add additional localization. Located is currently in 5 languages including Slovak, English or French.

Request for proposal


CareCloud CRM can be provided in a SaaS form (Software as a Service in Cloud). The customer pays only as much as the customer uses and the monthly fee is calculated based on the estimated number of imported purchasing transactions and the used modules, without respect to the limit of number of users. The database is standard saved in a secured hosting centre on the backbone network.

Alternatively, CareCloud can be installed on the database machine in a client ́s VPN, or on servers which are in the client ́s ownership and under client ́s management. The application CRM CareCloud can be accessed regardless of the way of deployment, through any web browser from many various end appliances after logging in with the relevant access rights.

Service Level

The operational standard in the case of cloud solution is concluding a contract about the guaranteed level and availability of SLA services on the level of 99.9%, with a contractual penalty if the guaranteed parameters are not kept to. Data is saved on the backbone network in the hosting centre.

The new versions and updates are easily and operatively distributed to the users without long outages and costly administration of upgrades. This increases the availability of services.

CareCloud CRM is an inexpensive solution with flexible possibilities of payment, which allows clients to plan operating costs easily. The price model of the cloud solution with payments according to the use of individual modules allows the transfer of investment expenses to regular operating expenses.

Request for proposal

Enterprise solution

Cortex, a.s. provides database services since 1992 and thanks to experience brings customer data secure and reliable database solution. The standard is to use a reliable and powerful PostgreSQL database environment with alternative options for customized migration to other robust, or proprietary platforms Commercial according to the needs and requirements of the client (Oracle, MySQL).

For exchanging data with source systems are used mainly CareCloud CRM Web services. The reason for the massive expansion of web services is the emergence of defined protocols SOAP and WSDL XML syntax as communication standards between systems.

Global availability

Thanks to CareCloud CRM we can connect teams accross different branch offices, or different countries, regardless of their geographic location and provide an integrated, localized tools to help them communicate, collaborate and reach better results in a global organization.

costs of CRM solutions, simplify data access, user training and operational deployment of customized cloud solution. to help them communicate, collaborate and reach better results in a global organization.

Request for proposal