{"id":8076,"date":"2024-10-10T09:37:22","date_gmt":"2024-10-10T07:37:22","guid":{"rendered":"https:\/\/www.crmcarecloud.com\/?p=8076"},"modified":"2024-10-10T09:37:23","modified_gmt":"2024-10-10T07:37:23","slug":"carecloud-partners-with-staffino-for-enhanced-customer-feedback-collection","status":"publish","type":"post","link":"https:\/\/www.crmcarecloud.com\/cz\/blog\/carecloud-news\/carecloud-partners-with-staffino-for-enhanced-customer-feedback-collection\/","title":{"rendered":"Integrace CareCloud a Staffino: Spole\u010dn\u011b zdokonalujeme z\u00e1kaznickou zku\u0161enost"},"content":{"rendered":"<p class=\"blogperex\">Poznejte na\u0161eho nov\u00e9ho partnera, spole\u010dnost Staffino! Jako jedni\u010dka na poli efektivn\u00edho sb\u011bru zp\u011btn\u00e9 vazby pom\u016f\u017ee va\u0161emu podniku zlep\u0161it z\u00e1kaznickou zku\u0161enost. Zjist\u011bte, jak v\u00e1m spolupr\u00e1ce CareCloud a Staffino zv\u00fd\u0161\u00ed CLV, obrat a v\u011brnost z\u00e1kazn\u00edk\u016f.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"683\" src=\"https:\/\/www.crmcarecloud.com\/wp-content\/uploads\/2024\/10\/dreamstime_xl_285662744-1024x683.jpg\" alt=\"\" class=\"wp-image-8082\" srcset=\"https:\/\/www.crmcarecloud.com\/wp-content\/uploads\/2024\/10\/dreamstime_xl_285662744-1024x683.jpg 1024w, https:\/\/www.crmcarecloud.com\/wp-content\/uploads\/2024\/10\/dreamstime_xl_285662744-300x200.jpg 300w, https:\/\/www.crmcarecloud.com\/wp-content\/uploads\/2024\/10\/dreamstime_xl_285662744-768x512.jpg 768w, https:\/\/www.crmcarecloud.com\/wp-content\/uploads\/2024\/10\/dreamstime_xl_285662744-1536x1024.jpg 1536w, https:\/\/www.crmcarecloud.com\/wp-content\/uploads\/2024\/10\/dreamstime_xl_285662744-2048x1366.jpg 2048w, https:\/\/www.crmcarecloud.com\/wp-content\/uploads\/2024\/10\/dreamstime_xl_285662744-18x12.jpg 18w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p class=\"nadpismaly spodniodsazeni\">CARECLOUD V\u00cdT\u00c1 NOV\u00c9HO SPOJENCE<\/p>\n\n\n\n<p class=\"blogodstavec\">Smyslupln\u00e1 pr\u00e1ce se zp\u011btnou vazbou vede k vy\u0161\u0161\u00edm p\u0159\u00edjm\u016fm. Pr\u00e1v\u011b proto jsme spojili s\u00edly s platformou Staffino, kter\u00e1 poskytuje n\u00e1stroje na optimalizaci z\u00e1kaznick\u00e9 zku\u0161enosti, retence a r\u016fstu tr\u017eeb.<\/p>\n\n\n\n<p class=\"blogodstavec\">Co se stane, kdy\u017e spoj\u00edte marketingov\u00e9 n\u00e1stroje platformy CareCloud se spr\u00e1vou zp\u011btn\u00e9 vazby platformy Staffino? Nap\u0159\u00edklad:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li class=\"blogodstavec\">Personalizace kampan\u00ed na z\u00e1klad\u011b emocion\u00e1ln\u00ed odezvy z\u00e1kazn\u00edk\u016f.<\/li>\n\n\n\n<li class=\"blogodstavec\">Automatizovan\u00e1 prevence odchodu z\u00e1kazn\u00edk\u016f.<\/li>\n\n\n\n<li class=\"blogodstavec\">Chyt\u0159ej\u0161\u00ed segmentace.<\/li>\n\n\n\n<li class=\"blogodstavec\">Zv\u00fd\u0161en\u00e1 m\u00edra zp\u011btn\u00e9 vazby.<\/li>\n<\/ul>\n\n\n\n<p class=\"blogodstavec\">Poj\u010fme si demonstrovat n\u011bkter\u00e9 p\u0159\u00edpady pou\u017eit\u00ed.<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li class=\"nadpismaly spodniodsazeni\">SN\u00cd\u017dEN\u00cd M\u00cdRY ODHL\u00c1\u0160EN\u00cd D\u00cdKY PERSONALIZACI<\/li>\n<\/ol>\n\n\n\n<p class=\"blogodstavec\">Staffino shroma\u017e\u010fuje ve\u0161kerou zp\u011btnou vazbu od z\u00e1kazn\u00edk\u016f, analyzuje ji a poskytuje spole\u010dnosti CareCloud v\u00fdsledky. Pokud m\u00e1 z\u00e1kazn\u00edk negativn\u00ed zku\u0161enost se zna\u010dkou, CareCloud ho m\u016f\u017ee do\u010dasn\u011b vylou\u010dit z marketingov\u00e9 komunikace zam\u011b\u0159en\u00e9 na prodej.<\/p>\n\n\n\n<p class=\"blogodstavec\">Automatiza\u010dn\u00ed sc\u00e9n\u00e1\u0159e CareCloud kontroluj\u00ed negativn\u00ed zku\u0161enosti p\u0159ed odesl\u00e1n\u00edm e-mail\u016f nebo SMS. Pokud se v posledn\u00ed dob\u011b n\u011bjak\u00e1 vyskytla, sc\u00e9n\u00e1\u0159 s\u00e1m p\u0159eru\u0161\u00ed nebo pozastav\u00ed marketingovou komunikaci.<\/p>\n\n\n\n<p class=\"blogodstavec\">Frekvenci marketingov\u00fdch sd\u011blen\u00ed lze p\u0159izp\u016fsobit cel\u00e9 \u0161k\u00e1le pocit\u016f, od vysoce pozitivn\u00edch a\u017e po negativn\u00ed. P\u0159izp\u016fsoben\u00ed komunikace na z\u00e1klad\u011b z\u00e1kaznick\u00fdch emoc\u00ed vede k ni\u017e\u0161\u00ed m\u00ed\u0159e odhl\u00e1\u0161en\u00ed.<\/p>\n\n\n\n<ol class=\"wp-block-list\" start=\"2\">\n<li class=\"nadpismaly spodniodsazeni\">AUTOMATIZOVAN\u00c1 RETENCE<\/li>\n<\/ol>\n\n\n\n<p class=\"blogodstavec\">Negativn\u00ed CX \u010dasto vede k vy\u0161\u0161\u00ed m\u00ed\u0159e odchodu z\u00e1kazn\u00edk\u016f. Automatizovan\u00e9 sc\u00e9n\u00e1\u0159e platformy CareCloud pom\u00e1haj\u00ed udr\u017eet cenn\u00e9 z\u00e1kazn\u00edky. Sc\u00e9n\u00e1\u0159 nejprve vyhodnot\u00ed z\u00e1kazn\u00edka pomoc\u00ed metrik CLV a RFM a pot\u00e9 ur\u010d\u00ed dal\u0161\u00ed postup.<\/p>\n\n\n\n<p class=\"blogodstavec\">Po vyhodnocen\u00ed pracovn\u00ed postup rozhodne, zda zaslat omluvn\u00fd e-mail, voucher\/slevu nebo iniciovat osobn\u00ed kontakt pomoc\u00ed z\u00e1kaznick\u00e9ho servisu.<\/p>\n\n\n\n<p class=\"blogodstavec\">Sc\u00e9n\u00e1\u0159 zabra\u0148uje zneu\u017eit\u00ed t\u00edm, \u017ee omezuje jednu odm\u011bnu na osobu. Z\u00e1kazn\u00edk, kter\u00fd za\u0161le negativn\u00ed zp\u011btn\u00e9 vazby, bude ze sc\u00e9n\u00e1\u0159e vyjmut.<\/p>\n\n\n\n<p class=\"blogodstavec\">N\u00e1vrat z\u00e1kazn\u00edk\u016f v ohro\u017een\u00ed v\u00fdrazn\u011b zvy\u0161uje m\u00edru retence a sni\u017euje jejich odliv.<\/p>\n\n\n\n<ol class=\"wp-block-list\" start=\"3\">\n<li class=\"nadpismaly spodniodsazeni\">CHYT\u0158EJ\u0160\u00cd SEGMENTACE<\/li>\n<\/ol>\n\n\n\n<p class=\"blogodstavec\">Odezva z\u00e1kazn\u00edk\u016f m\u016f\u017ee nad\u00e1le obohatit segmentaci a pomoci naj\u00edt relevantn\u00ed c\u00edlovou skupinu pro ka\u017edou kampa\u0148. CareCloud m\u016f\u017ee nap\u0159\u00edklad p\u0159id\u011blit zna\u010dky z\u00e1kazn\u00edk\u016fm, kte\u0159\u00ed:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li class=\"blogodstavec\">preferuj\u00ed cenov\u011b p\u0159ijateln\u011bj\u0161\u00ed produkty<\/li>\n\n\n\n<li class=\"blogodstavec\">vyhled\u00e1vaj\u00ed zaj\u00edmav\u00e9 nov\u00e9 produkty<\/li>\n\n\n\n<li class=\"blogodstavec\">tou\u017e\u00ed po zbo\u017e\u00ed vy\u0161\u0161\u00ed kvality<\/li>\n\n\n\n<li class=\"blogodstavec\">up\u0159ednost\u0148uj\u00ed mo\u017enosti bezplatn\u00e9ho doru\u010den\u00ed<\/li>\n\n\n\n<li class=\"blogodstavec\">cht\u011bj\u00ed odm\u011bny z v\u011brnostn\u00edch program\u016f<\/li>\n<\/ul>\n\n\n\n<p class=\"blogodstavec\">Nalezen\u00ed spr\u00e1vn\u00e9ho publika pro odbyt specifick\u00e9ho produktu vede k vy\u0161\u0161\u00edm p\u0159\u00edjm\u016fm a vy\u0161\u0161\u00ed m\u00ed\u0159e konverze.<\/p>\n\n\n\n<ol class=\"wp-block-list\" start=\"4\">\n<li class=\"nadpismaly spodniodsazeni\">MOTIVACE KE ZP\u011aTN\u00c9 VAZB\u011a<\/li>\n<\/ol>\n\n\n\n<p class=\"blogodstavec\">Pro zlep\u0161en\u00ed CX pot\u0159ebujete dostatek zp\u011btn\u00e9 vazby od z\u00e1kazn\u00edk\u016f. Motivujte je k jej\u00edmu zas\u00edl\u00e1n\u00ed pomoc\u00ed rozmanit\u00fdch odm\u011bn, nap\u0159:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li class=\"blogodstavec\">v\u011brnostn\u00ed body<\/li>\n\n\n\n<li class=\"blogodstavec\">kredity z obchodu<\/li>\n\n\n\n<li class=\"blogodstavec\">pevn\u00e1\/procentn\u00ed sleva<\/li>\n\n\n\n<li class=\"blogodstavec\">doru\u010den\u00ed zdarma<\/li>\n\n\n\n<li class=\"blogodstavec\">d\u00e1rek k n\u00e1kupu<\/li>\n<\/ul>\n\n\n\n<p class=\"blogodstavec\">U takto zapojen\u00fdch z\u00e1kazn\u00edk\u016f vzr\u016fst\u00e1 \u0161ance na v\u011brnost, co\u017e obratem vede k vy\u0161\u0161\u00edm p\u0159\u00edjm\u016fm.<\/p>\n\n\n\n<p class=\"nadpismaly spodniodsazeni\">CARECLOUD A STAFFINO SPOLE\u010cN\u011a ZEFEKTIVN\u00cd V\u00c1\u0160 MARKETING&nbsp;<\/p>\n\n\n\n<p class=\"blogodstavec\">Existuje mnoho dal\u0161\u00edch zp\u016fsob\u016f, jak m\u016f\u017eete t\u011b\u017eit z na\u0161eho partnerstv\u00ed. M\u016f\u017eete t\u0159eba analyzovat p\u0159\u00edm\u00fd dopad z\u00e1kaznick\u00e9 spokojenosti na hodnotu ko\u0161\u00edku a n\u00e1sledn\u011b optimalizovat sv\u00e9 slu\u017eby. M\u016f\u017eete tak\u00e9 monitorovat proaktivn\u00ed cross-selling sv\u00fdch zam\u011bstnanc\u016f, ocenit sv\u00e9 nejlep\u0161\u00ed zam\u011bstnance a ostatn\u00ed motivovat k lep\u0161\u00edm v\u00fdkon\u016fm.<\/p>\n\n\n\n<p class=\"blogodstavec\">CareCloud ani Staffino mezi sebou nevy\u017eaduj\u00ed \u017e\u00e1dn\u00e9 dal\u0161\u00ed integrace nebo \u00fapravy syst\u00e9mu. Oba syst\u00e9my ihned spolupracuj\u00ed a jsou p\u0159ipraveny na va\u0161e po\u017eadavky.<\/p>\n\n\n\n<p class=\"blogodstavec\">Jsme r\u00e1di, \u017ee m\u00e1me na sv\u00e9 stran\u011b platformu \u010d.1 pro spr\u00e1vu zp\u011btn\u00e9 vazby. Pokud chcete zv\u00fd\u0161it retenci a p\u0159\u00edjmy, nastal ten spr\u00e1vn\u00fd \u010das.<\/p>","protected":false},"excerpt":{"rendered":"<p>We are thrilled to announce our partnership with Staffino! As the no.1 effective feedback-gathering platform, Staffino helps to improve customer and employee experience. Learn how our platforms cooperate to help you increase CLV, revenue, and customer satisfaction. STAFFINO NOW COOPERATES WITH CARECLOUD We realize that good feedback management leads to higher revenue and retention rates,&hellip;<\/p>","protected":false},"author":9,"featured_media":8082,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":"","_wp_rev_ctl_limit":""},"categories":[15],"tags":[18,17,19],"class_list":["post-8076","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-carecloud-news","tag-automation","tag-loyalty","tag-new-features"],"_links":{"self":[{"href":"https:\/\/www.crmcarecloud.com\/cz\/wp-json\/wp\/v2\/posts\/8076","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.crmcarecloud.com\/cz\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.crmcarecloud.com\/cz\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.crmcarecloud.com\/cz\/wp-json\/wp\/v2\/users\/9"}],"replies":[{"embeddable":true,"href":"https:\/\/www.crmcarecloud.com\/cz\/wp-json\/wp\/v2\/comments?post=8076"}],"version-history":[{"count":3,"href":"https:\/\/www.crmcarecloud.com\/cz\/wp-json\/wp\/v2\/posts\/8076\/revisions"}],"predecessor-version":[{"id":8083,"href":"https:\/\/www.crmcarecloud.com\/cz\/wp-json\/wp\/v2\/posts\/8076\/revisions\/8083"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.crmcarecloud.com\/cz\/wp-json\/wp\/v2\/media\/8082"}],"wp:attachment":[{"href":"https:\/\/www.crmcarecloud.com\/cz\/wp-json\/wp\/v2\/media?parent=8076"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.crmcarecloud.com\/cz\/wp-json\/wp\/v2\/categories?post=8076"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.crmcarecloud.com\/cz\/wp-json\/wp\/v2\/tags?post=8076"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}